Front Desk Representative (GSA)

CommWell Health • Four Oaks, NC

7d

About The Position

CommWell Health is seeking a Front Desk Representative (GSA) to support patient-centered care for rural North Carolina communities. The role involves maintaining accurate patient demographic and financial information, verifying and documenting insurance benefits, entering visit charges, collecting applicable payments, and helping uninsured individuals and low-income families obtain government health insurance. The representative also supports and conducts outreach to diverse individuals and families for health insurance enrollment.

The position is part of a mission-driven, collaborative care team. CommWell Health describes its workplace as supportive and flexible, with team huddles, recognition programs, on-the-job training, certification support, and advancement opportunities. The organization emphasizes valuing each person’s worth, perspective, and contributions.

Requirements

• CAC (Certified Applications Counselor) obtained prior to November 1st annually, if needed.
• Clean driving record and current North Carolina driver’s license, with approval from the corporate vehicle insurance vendor for driving privileges.
• High school diploma or GED.

Nice To Haves

• Associate degree in a related field.
• Three years of medical, dental, or behavioral health experience.
• Bilingual.

Responsibilities

• Input complete and accurate patient demographic information.
• Update patient financial data and verify and document benefits with proof of coverage.
• Enter visit charges to the correct payer source and collect applicable payments.
• Assist uninsured individuals and low-income families in obtaining government health insurance.
• Support, guide, and conduct outreach to diverse individuals and families for health insurance enrollment.

Benefits

• Medical, dental, and vision insurance with plan options for families.
• 401(k) with matching.
• Paid time off, including paid holidays, emergency leave, and vacation accruals.
• Employee Assistance Program for mental, emotional, and financial wellness.
• On-the-job training, certification support, and advancement opportunities.
• Flexible, supportive work environment.
• Continuous learning, advancement pathways, and leadership development.
• Team huddles and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED