Front Desk Representative (GSA)

CommWell • Dunn, NC

18h

About The Position

The Front Desk Representative supports patient-centered care at CommWell Health by accurately maintaining patient demographic and financial information, verifying insurance benefits, entering visit charges, and collecting applicable payments. The role also helps uninsured individuals and low-income families obtain government health insurance, including providing guidance and outreach to diverse individuals and families during health insurance enrollment.

Requirements

• CAC (Certified Applications Counselor) obtained prior to November 1st annually, if needed.
• Clean driving record and a current North Carolina driver’s license.
• Approval by the corporate vehicle insurance vendor for driving privileges.
• High school diploma or GED.

Nice To Haves

• Associate degree in a related field.
• Three years of medical, dental, or behavioral health experience.
• Bilingual.

Responsibilities

• Input complete and accurate patient demographic information.
• Update patient financial data and verify and document benefits with proof of coverage.
• Enter visit charges using the correct payer source and collect applicable payments.
• Assist uninsured individuals and low-income families in obtaining government health insurance.
• Support, guide, and conduct outreach to diverse individuals and families for health insurance enrollment.

Benefits

• Medical, dental, and vision insurance with affordable plan options.
• 401(k) with matching.
• Paid time off, including paid holidays, emergency leave, and vacation accruals.
• Employee Assistance Program supporting mental, emotional, and financial wellness.
• On-the-job training, certification support, and advancement opportunities.
• Flexible and supportive work environment.
• Continuous learning, advancement pathways, and leadership development.
• Team huddles and recognition programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED