Front Desk Representative - Resort Tower
Wynn Resorts•Las Vegas, NV
About The Position
The Guest Service Representative is responsible for duties surrounding the Front Desk, including guest check-in and check-out, monitoring the front desk phone center, revising in-house reservations, and performing cashiering functions. The representative resolves guest issues within their authority, coordinates guest requests with the concierge, and adheres to Wynn Standards/Core Values and all policies and procedures.
Requirements
- High school diploma or equivalent.
- Two years of customer service experience.
- Minimum of one year of front desk experience or an equivalent position.
Responsibilities
- Check guests in and out.
- Monitor the front desk phone center.
- Revise in-house reservations.
- Perform cashiering functions.
- Resolve guest issues within limits of authority.
- Coordinate guest wishes with the concierge.
- Adhere to Wynn Standards/Core Values and all policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
