Front Desk Supervisor - Tower

The Davenport Tower • Spokane, WA

2d • Onsite

About The Position

The Front Desk Supervisor leads front desk operations at The Davenport Tower, a luxury hotel in downtown Spokane, Washington. The role oversees check-in, check-out, and guest services while motivating the front desk team to deliver exceptional service and memorable guest experiences. The supervisor handles guest inquiries, concerns, and special requests; trains and onboards staff; ensures reservations and billing information are accurate; collaborates with other departments to resolve guest issues; maintains an orderly front desk; and monitors compliance with hotel policies and procedures.

Requirements

• Prior cash handling experience.
• High school graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Fluent in reading, writing, and speaking English.
• Six months of front desk experience.
• Strong computer skills.
• Flexible schedule, including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests professionally and efficiently.
• Train and onboard new front desk staff members.
• Ensure guest reservations and billing information are accurate and complete.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED