Front Desk Supervisor - Tower

Davidson Hospitality Group • Spokane, WA

1d • Onsite

About The Position

The Front Desk Supervisor leads the front desk team at The Davenport Tower, a luxury hotel in downtown Spokane, Washington. The role oversees daily front desk operations and helps deliver exceptional guest service and memorable experiences. The supervisor supports team performance through leadership, training, and collaboration with other departments, while ensuring accurate guest reservations and billing and compliance with hotel policies and procedures.

Requirements

• Prior cash-handling experience.
• High school graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other team members.
• Fluency in reading, writing, and speaking English.
• Six months of front desk experience.
• Strong computer skills.
• Flexible schedule, including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests professionally and efficiently.
• Train and onboard new front desk staff members.
• Ensure guest reservations and billing information are accurate and complete.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED