Front Desk Representative - Resort Tower
Wynn Resorts•Las Vegas, NV
About The Position
The Guest Service Representative is responsible for duties surrounding the Front Desk, including guest check-in and check-out, front desk phone-center monitoring, revising in-house reservations, cashiering, resolving guest issues within the limits of authority, and coordinating guest wishes with the concierge. The role requires adherence to Wynn Standards/Core Values and all policies and procedures.
Requirements
- High school diploma or equivalent.
- Two years of customer service experience.
- At least one year of front desk experience or experience in an equivalent position.
Responsibilities
- Check in and check out guests.
- Monitor the front desk phone center.
- Revise in-house reservations.
- Perform cashiering functions.
- Resolve guest issues within limits of authority.
- Coordinate guest wishes with the concierge.
- Adhere to Wynn Standards/Core Values and all policies and procedures.
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What This Job Offers
Education Level
High school or GED
