Front Desk Representative - Tower Suites/VIP

Wynn Resorts • Las Vegas, NV

5d

About The Position

The Front Desk Representative processes guest arrivals and departures, phone calls, in-house reservation revisions, cashiering functions, and special guest service requests while adhering to Forbes 5-Star Standards, Wynn|Encore Las Vegas Core Values, and company policies and procedures. The role serves as a hotel ambassador for guests and responds to interdepartmental requests and inquiries.

The representative supports front desk operations across Resorts, VIP Services, Satellite, the Front Desk Call Center, Lobby Ambassador duties, and Back Office Support during peak periods. Responsibilities also include providing personalized curbside greetings, escorting guests to their rooms, completing in-room check-ins, offering welcome refreshments or amenities, and assisting with transportation, dining, show reservations, and other guest requests.

Requirements

• High school diploma or equivalent.
• At least 2 years of customer service experience or 1 year of Front Desk experience in a luxury resort.
• Money-handling experience, basic-level math, and accounting responsibilities.
• Must be at least 21 years of age.
• Excellent communication and telephone etiquette skills.

Nice To Haves

• A second language is preferred but not required.
• Knowledge of Opera PMS is preferred but not required.

Responsibilities

• Maintain extensive knowledge of the Property Management System, Wynn|Encore Las Vegas room types and amenities, and the property's offerings, locations, amenities, and services.
• Process guest arrivals, departures, phone calls, in-house reservation revisions, cashiering, and special guest service requests.
• Execute room-rate corrections and revisions, food and beverage credit applications, casino revisions, and rebate adjustments to guest accounts.
• Act as a liaison between guests and other property departments.
• Resolve billing issues and disputes for past and future reservations and settle in-house guest accounts.
• Maintain working knowledge of current promotions and rate codes.
• Ensure guest interactions meet Forbes 5-Star standards while promoting hotel facilities and services.
• Handle financial transactions carefully and balance the cash bank at the end of each shift.
• Resolve guest issues within the limits of authority and empowerment.
• Maintain cleanliness and supply levels at the Front Desk.
• Complete shift-specific checklists and reports accurately.
• Provide front desk, VIP, call center, lobby ambassador, and back-office support as assigned, including during peak periods.
• Provide curbside meet-and-greet service, escort guests to their rooms, and perform in-room check-ins.
• Offer guests a welcome refreshment or amenity and escort them to their rooms.
• Assist guests with transportation, restaurant and show reservations, and other requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED