Medical Front Desk - Lloyd Station
About The Position
Vancouver Clinic is hiring a Front Desk Representative for its Lloyd Station team in Portland, Oregon. The role supports patients and their families by providing friendly, positive customer service in a fast-paced medical office. The position requires the ability to work with a diverse population of patients and colleagues, including people seeking or considering care involving vaccinations, reproductive health, end-of-life decision-making, and gender-affirming treatment. Duties and qualifications listed are intended to describe the general nature and level of the work and are not a comprehensive list. Offers are contingent on successful completion of a background screen and immunization requirements. Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available. Vancouver Clinic is an alcohol- and drug-free workplace and an equal opportunity employer.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Excellent phone skills and customer service behaviors.
- Strong computer keyboarding skills.
- Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues.
- Must be authorized to work for any employer in the United States.
- Successful completion of background screening and immunization requirements is required for an offer.
Nice To Haves
- At least 1 year of medical front office experience.
- Experience with Epic.
Responsibilities
- Welcome and greet patients and their families.
- Collect co-pays.
- Obtain and complete insurance information.
- Answer phone calls.
- Schedule appointments.
- Provide excellent customer service to patients.
- Multitask and work collaboratively as part of a team while maintaining a positive attitude in a fast-paced environment.
- Work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas offered by the Clinic.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment (AD&D) insurance
- Long-term disability insurance
- Health savings account
- Flexible spending account
- Employee assistance program
- Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
- 401(k) retirement plan with employer matching contribution up to 4%
- Paid time off programs (details vary by position and other factors)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
