Front Desk Representative Pediatric Surgery

Banner Health•Mesa, AZ

5d•Onsite

About The Position

The Front Desk Representative coordinates smooth patient flow for a pediatric surgery practice. The role answers phones, schedules appointments, registers patients and insurance information, obtains required signatures, verifies insurance coverage, validates referrals and authorizations, collects patient liability, and provides financial guidance to patients. It also includes accurately posting payments and charges, handling daily reconciliation, and releasing information in accordance with organizational and compliance policies. The position works independently under regular supervision in a fast-paced, high-volume environment that requires multitasking, sound judgment, and prioritization. The role interacts with patients and families, physician office staff, third-party payors, internal customers, the care team, management, centralized services, and HIMS.

Requirements

High school diploma, GED, or equivalent working knowledge.
Knowledge of patient financial services, financial services, collections, or insurance industry processes, normally acquired through one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Work experience with the company's systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Perform patient registration and check-in, enter data, provide information and intake forms, obtain necessary signatures, and generate population health summaries.
Verify insurance eligibility and benefits, document verification, and assist with obtaining or validating precertifications, referrals, and authorizations.
Calculate and collect patient liability, explain financial policies, and provide information about alternative payment arrangements.
Enter payments and charges, complete daily payment and charge reconciliation, balance the cash drawer, and prepare daily bank deposits with required paperwork.
Schedule office visits and procedures within the practice and with external practices as needed, following payor plan provisions to maximize reimbursement.
Confirm upcoming appointments as necessary and ensure patients are properly prepared for visits.
Address patient concerns by telephone, email, and in person, and support effective communication and patient flow with internal and external contacts.
Respond to requests for patient medical records in accordance with company procedures and applicable state and federal laws.
Assist with patient flow through services such as escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and faxes, and ordering supplies.
Prioritize work and ensure patient care tasks are appropriate and timely in a fast-paced, multitasking environment.