Front Desk Representative Pediatric Surgery

Banner Health • Mesa, AZ

6d • Onsite

About The Position

The Front Desk Representative coordinates a smooth patient-flow process at Banner Health Pediatric Surgery. The role answers phones, schedules appointments, registers patients and insurance information, obtains required signatures, verifies coverage, validates referrals and authorizations, collects patient liability, and provides financial guidance to patients. It also supports accurate point-of-service posting and the release of information in accordance with organizational and compliance policies.

The position works independently under regular supervision in a fast-paced, high-volume environment requiring multitasking, sound judgment, and prioritization. It interacts with patients and families, physician office staff, third-party payors, care teams, management, centralized services, and HIMS. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., at the Banner Health Pediatric Surgery location in Mesa, Arizona.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• One or more years of work experience involving patient financial services, financial services, collections, or insurance-industry processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills.
• Strong knowledge of common office software, including word-processing, spreadsheet, and database software.

Nice To Haves

• Work experience with the company's systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Responsibilities

• Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
• Verify insurance eligibility and benefits, document verification, and assist with obtaining or validating pre-certifications, referrals, and authorizations.
• Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and available payment arrangements.
• Enter payments and charges, complete daily reconciliation, balance the cash drawer, and prepare daily bank deposits with required paperwork.
• Schedule office visits and procedures, taking payor plan provisions into account; confirm appointments and ensure patients are prepared for visits.
• Communicate proactively with patients and other customers by phone, email, and in person, addressing concerns and supporting effective patient flow.
• Assist with patient medical-record requests in accordance with company procedures and applicable state and federal laws.
• Provide patient-flow support, including escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
• Prioritize work and use independent decision-making to ensure patient care is appropriate and timely.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED