Front Desk Receptionist - Adelante Academy

Boys & Girls Clubs of Silicon Valley•San Jose, IL

6d•$24 - $25

About The Position

The Front Desk Receptionist is central to the safe and efficient daily operation of the Clubhouse, with primary responsibility for coordinating the daily dismissal of more than 300 members. The Receptionist confirms that each member is released accurately and promptly, and only to a parent, guardian, or other adult authorized in the member’s file. The role coordinates dismissal with program staff by walkie-talkie, requesting members from the appropriate classrooms and program areas. As the first point of contact for members, families, and visitors, the Receptionist answers phones, manages member and visitor sign-in and sign-out, and provides light administrative support. The ideal candidate remains calm, organized, friendly, and accurate in a busy, noisy front desk environment. This part-time, hourly, non-exempt position pays $24.00–$25.00 per hour and requires presence for the full dismissal period.

Requirements

Be at least 18 years of age.
Successfully complete a California DOJ Live Scan fingerprint background check after a conditional offer of employment.
Have a negative tuberculosis (TB) risk assessment or test before working with youth, in accordance with BGCSV policy.
Complete California-mandated and BGCSV-required trainings before working with youth, including mandated reporter training.
Commit to a regular schedule that includes the full daily dismissal period.
Have reliable transportation.
Be willing to follow all BGCSV safety guidelines and protocols.
Have excellent interpersonal and customer service skills, including the ability to interact respectfully with children, parents, staff, and community members from diverse backgrounds.

Responsibilities

Serve as the primary front desk contact for daily dismissal of more than 300 Club members.
Verify the identity of each adult picking up a member, including requesting photo ID when the adult is not known to staff, and confirm authorization in the member’s file before release.
Follow custody orders, restraining orders, and pickup restrictions on file; never release a member to an unauthorized person and immediately escalate attempted unauthorized pickups to the Unit Director.
Use walkie-talkies clearly and professionally to request members from the appropriate classrooms and program areas.
Clearly communicate member names and dismissal details so staff release the correct member.
Track member locations and coordinate with Clubhouse staff to keep dismissal organized.
Handle multiple dismissal requests while remaining accurate, courteous, and communicative.
Record the time, member, and picking-up adult for every sign-out.
Immediately report discrepancies, delays, or concerns to the appropriate staff member or supervisor, and follow procedures for members not picked up by closing time.
Keep the front desk calm, organized, and customer-service focused during peak dismissal.
Act as a mandated reporter under California law and report known or reasonably suspected child abuse or neglect as required.
Follow child safety policies, including rules for interactions within sight of other staff and restroom supervision procedures.
Monitor the Clubhouse entrance, ensure visitors sign in, and promptly report unknown or unauthorized individuals.
Know and follow emergency, lockdown, and evacuation procedures, and keep emergency contact information accessible at the front desk.
Protect the confidentiality of member and family information.
Welcome members, families, and visitors; answer phone calls and questions; and direct people to the appropriate staff member or program area.
Remain friendly, professional, and courteous, including during high-volume moments.
Help coordinate member restroom breaks in accordance with supervision and safety policies.
Manage member and visitor sign-in and sign-out accurately.
Support administrative tasks such as data entry, filing, photocopying, and document organization.
Keep the reception area and front desk clean and organized.
Learn BGCSV programs, initiatives, and services to provide accurate information to members, visitors, and callers.
Model BGCSV’s mission and values in interactions with members, families, visitors, and staff, and support the organization’s community work and youth development impact.