Front Desk Receptionist (Dermatology) | Norfolk, VA

Anne Arundel Dermatology•Norfolk, VA

3d•Onsite

About The Position

Anne Arundel Dermatology is hiring a Front Desk Receptionist for its outpatient dermatology practice in Norfolk, Virginia. The role supports the practice’s daily administrative operations and helps create a positive patient experience through patient check-in and check-out, appointment scheduling, payment collection, insurance information, and accurate patient records. The schedule is Monday through Friday, four to five days per week, between 7:00 a.m. and 5:00 p.m. The practice emphasizes exceptional care, continual training and education, and long-term career growth opportunities. Founded more than 50 years ago, Anne Arundel Dermatology provides medical, surgical, and esthetic skin care. The organization has more than 300 clinicians and more than 110 locations in seven states. Benefits are offered to employees working 30 or more hours per week.

Requirements

High school diploma or GED.
At least 2 years of experience in a customer-facing or customer service role.
Excellent customer service and communication skills.
Strong attention to detail, organization, and time management.
Ability to manage multiple tasks in a fast-paced environment.
Knowledge of HIPAA standards.
Comfort using multi-line phone systems and standard office equipment.
Ability to work effectively both independently and as part of a team.
Flexibility to travel to and provide coverage at nearby practice locations as needed.

Nice To Haves

Experience using electronic medical records (EMR/EHR).
1–3 years of recent experience as a Medical Receptionist in a clinical or surgical setting.
Previous dermatology experience.

Responsibilities

Greet patients in a pleasant and professional manner.
Screen calls, schedule appointments, and coordinate referrals.
Take accurate and concise phone messages.
Enter complete patient demographics when scheduling appointments.
Review patient charts to ensure required information and signatures are complete.
Check patients in and out.
Monitor patients in the reception area and communicate with them as needed.
Collect patient payments.
Update product inventory and fulfill inventory orders.
Run end-of-day reports and balance payment totals when assigned closing duties.
Distribute incoming reports and correspondence to patient charts.
Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
Treat patients with dignity, empathy, and professionalism.
Assist other staff as needed.
Perform other duties as assigned by management.
Travel to and provide coverage at nearby practice locations as needed.