Surgical Dermatology Group - Front Desk Receptionist - Dothan

AQUA DERMATOLOGY MANAGEMENT LLC•Dothan, AL

6d•Onsite

About The Position

Surgical Dermatology Group (SDG), part of the AQUA Dermatology portfolio, provides dermatology services including medical dermatology, skin cancer surgery, and cosmetics. The Front Desk Receptionist is the first point of administrative contact for patients and performs front-office functions such as welcoming patients, scheduling appointments, and checking patients in and out. The role supports patient flow, provides customer service, handles patient records and payments, and helps keep the reception area and office supplies organized.

Requirements

High school diploma or equivalent.
Strong customer service background.

Nice To Haves

1–2 years of medical reception experience is preferred.

Responsibilities

Adhere to the organization’s mission statement, credo, service goals, and values while providing exceptional customer service.
Greet and welcome patients as they arrive for appointments.
Register new patients and update existing patient demographics, ensuring necessary treatment documentation is collected.
Accurately collect and apply payments for services and products.
Answer phones using proper telephone etiquette and direct calls as needed.
Facilitate patient flow by notifying clinical staff of arrivals, monitoring delays, and communicating with patients and clinical staff.
Check patients in and out for appointments.
Anticipate office supply needs, monitor office equipment, and keep supplies adequately stocked.
Learn new products and maintain an accurate inventory of items.
Verify patient health benefits with approved health care companies.
Send and receive medical records and referrals for patient care.
Keep the reception area clean and organized.
Work collegially in a team environment to accomplish common tasks.