Front Desk Receptionist (Dermatology) | Norfolk, VA

Anne Arundel Dermatology•Norfolk, VA

5d•Onsite

About The Position

Anne Arundel Dermatology is hiring a Front Desk Receptionist for its outpatient dermatology practice in Norfolk, Virginia. The role supports day-to-day office administration and helps create a positive patient experience through patient check-in and check-out, appointment scheduling, payment collection, insurance-related information, and accurate patient records. The schedule is Monday through Friday, four to five days per week, between 7:00 a.m. and 5:00 p.m. The receptionist welcomes and assists patients, handles calls and referrals, maintains records and communications, and supports inventory and office operations. The position requires customer service, clear communication, accuracy, organization, and the ability to manage multiple tasks in a fast-paced clinical environment. The employee may need to travel to nearby practice locations to provide coverage. Anne Arundel Dermatology describes itself as committed to exceptional care, ongoing training and education, and long-term career growth. Founded more than 50 years ago, the company provides medical, surgical, and esthetic skin care and has more than 300 clinicians and 110 locations in seven states.

Requirements

Excellent customer service and communication skills.
Strong attention to detail, organization, and time management.
Ability to manage multiple tasks in a fast-paced environment.
Knowledge of HIPAA standards.
Comfort using multi-line phone systems and standard office equipment.
Ability to work effectively independently and as part of a team.
Flexibility to travel to and provide coverage at nearby practice locations as needed.
High school diploma or GED required.
At least 2 years of experience in a customer-facing or customer service role required.

Nice To Haves

Experience using electronic medical records (EMR/EHR).
1–3 years of recent experience as a Medical Receptionist in a clinical or surgical setting.
Previous dermatology experience.

Responsibilities

Greet patients in a pleasant and professional manner.
Screen calls, schedule appointments, and coordinate referrals.
Take accurate and concise phone messages.
Enter complete patient demographic information when scheduling appointments.
Review patient charts to ensure required information and signatures are complete.
Check patients in and out.
Monitor patients in the reception area and communicate with them as needed.
Collect patient payments.
Update product inventory and fulfill inventory orders.
Run end-of-day reports and balance payment totals when assigned closing duties.
Distribute incoming reports and correspondence to patient charts.
Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
Treat patients with dignity, empathy, and professionalism.
Assist other staff as needed.
Perform other duties as assigned by management.

Benefits

Medical insurance for employees working 30 or more hours per week, effective the first of the month after the start date.
Dental insurance for employees working 30 or more hours per week, effective the first of the month after the start date.
Vision insurance for employees working 30 or more hours per week, effective the first of the month after the start date.
Short-term and long-term disability coverage.
Voluntary life insurance for the employee, spouse, and child.
Critical Illness coverage.
Hospital Indemnity coverage.
Company-provided Basic Life/AD&D insurance.
Paid time off.
Paid holidays.
Retirement savings account.
Employee discount on cosmetic services and products.
Hands-on training and long-term career growth opportunities.