Front Desk Receptionist

West Coast Wound • Fresno, CA

6h • Onsite

About The Position

The Receptionist performs clerical tasks in an office setting to support daily operations. The role includes answering and transferring phone calls, sorting and delivering mail, greeting visitors, and organizing files while maintaining a positive and professional attitude.

The Receptionist handles communications from patients, providers, families, caregivers, and facilities; follows up on emails and voicemails; supports processes and procedures across departments; answers general questions and directs complex inquiries to appropriate personnel; and welcomes visitors and potential new hires. The role also ensures visitors sign in and are seen promptly, keeps the front office clean and tidy, uses multiple software programs to support company operations, and meets weekly with the Intake Supervisor for updates and feedback.

Requirements

• High school diploma or equivalent.
• At least 2 years of front office or receptionist experience.
• Excellent verbal and written communication skills for interacting clearly with visitors and employees.
• Competent use of standard computer software programs.
• Time management skills to prioritize and complete a variety of tasks.
• Patience and listening skills to respond appropriately and interact positively.
• Strong attention to detail.
• Interpersonal skills to create a pleasant experience for visitors, employees, and customers.

Responsibilities

• Handle incoming calls from patients, providers, families, caregivers, and facilities in a cheerful, courteous, and professional manner.
• Follow up on emails and voicemails in a timely manner.
• Communicate effectively and assist with executing processes and procedures that support all departments.
• Answer general questions about the company and refer complex questions to specific personnel.
• Greet clients, visitors, and potential new hires.
• Ensure visitors sign in and are seen in a timely manner.
• Keep the front office area clean and tidy.
• Use multiple software programs to support company operations, including WoundExpert, Appointment Plus, iSolved, and spreadsheets.
• Meet weekly with the Intake Supervisor for updates and feedback.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED