Front Desk Receptionist

US Physical Therapy • Wilkes-Barre, PA

13h • $15 • Onsite

About The Position

Elite Spine and Sports Physical Therapy is seeking a professional and enthusiastic Front Desk Receptionist for its clinic in Wilkes-Barre, Pennsylvania. As the clinic’s first point of contact, the receptionist welcomes patients and creates a positive, professional impression while managing front desk operations and providing administrative support. The role contributes to a warm, organized, and welcoming environment for patients and staff.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills and strong interpersonal abilities.
• Proficiency in MS Office Suite, including Word, Excel, and Outlook.
• Familiarity with scheduling software.
• Experience with multi-line phone systems and visitor management systems.
• Strong organizational and time-management skills, including the ability to prioritize multiple tasks.
• Professional appearance, demeanor, and telephone etiquette.
• Customer-service-oriented mindset and commitment to supporting others.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Detail-oriented, with strong problem-solving skills and a proactive approach.
• Ability to work efficiently in a fast-paced environment while remaining composed and professional.
• Flexible, adaptable, and collaborative approach to teamwork.
• Empathetic communication style and ability to handle diverse personalities and situations gracefully.

Nice To Haves

• 1–2 years of reception, administrative, or customer service experience preferred.

Responsibilities

• Greet and welcome patients and clients warmly and professionally.
• Screen and answer incoming calls and assist patients over the phone.
• Process incoming and outgoing mail, packages, and deliveries in an organized and timely manner.
• Monitor office supply inventory and place orders as needed.
• Provide administrative support to departments and team members.
• Handle routine inquiries discreetly and route questions or problems to the appropriate departments.
• Keep the lobby and reception area clean, organized, and professional; assist with clinic cleaning, including laundry, floor cleaning, and dusting.
• Use scheduling software and electronic medical record systems to help schedule patients and manage patient chart information.
• Maintain confidentiality regarding sensitive company and client information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED