Front Desk Receptionist- Arrowhead

OneOncology•Glendale, AZ

27d

About The Position

The Front Desk Receptionist provides superb customer service to patients and staff and supports the office independently with minimal supervision. The role creates a positive, professional first impression and demonstrates a caring attitude toward patients. The receptionist schedules appointments and additional physician-directed testing, prepares required patient paperwork, collects and records payments, and enters patient demographic and clinical information into Practice Management and the EHR. The position also involves scanning identification, insurance cards, and referrals; reconciling daily payment batches; scheduling follow-up procedures; coordinating local ASC cases; and assisting patients with the Phreesia registration system. Travel to other sites within a reasonable geographic region may be required. The role is full-time. Compensation depends on work experience, education, skill level, and geographic location. Applications are accepted until an offer is extended and accepted. Successful candidates are subject to a pre-employment background check.

Requirements

High school diploma or GED.
At least two years of front office experience, preferably in a medical setting.
One to two years of customer service experience.
Excellent customer service skills.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 codes.
Strong verbal and written communication skills.
Proficiency with computer software and databases.
Comfort working in a fast-paced environment.
Comfort asking patients probing questions.
Caring, compassionate, and patient demeanor.
Ability to multitask and proactively solve problems.
Ability to type 40 words per minute.
Ability to travel to other sites as necessary.

Responsibilities

Provide professional, caring customer service to patients and staff and create a positive first impression of the practice.
Schedule appointments and physician-directed additional testing.
Ensure required paperwork is compiled for the day's appointments.
Collect co-pays and past balances at check-in and enter payments into the day's batch in Practice Management.
Review patient information for accuracy and completeness, then enter required demographic and clinical information into Practice Management and the EHR.
Scan the front and back of patients' driver's licenses and insurance cards into Ntierprise.
Obtain required referrals, scan them into the EMR, and link them to the day's appointment in Practice Management.
Reconcile payment batches at the end of each day and submit them to the Site Manager.
Schedule follow-up procedures and coordinate local ASC cases.
Assist patients with completing the Phreesia registration system.
Travel to other sites within a reasonable geographic region as necessary.
Maintain HIPAA compliance.