Front Desk Receptionist – Dog Daycare & Boarding
About The Position
The Wags Club is an established cage-free dog daycare and boarding facility serving Santa Monica and West Los Angeles. We're looking for an experienced customer-service professional to become an important part of our front desk team. The front desk is the communication center of our business, and the receptionist will be responsible for welcoming clients, managing check-ins and check-outs, handling phone calls and client questions, processing payments, managing reservations, explaining services, communicating important information to the pet-care team, maintaining an organized front desk and lobby, and assisting with occasional social media updates. The ideal candidate is warm, organized, attentive to detail, comfortable multitasking, calm under pressure, resourceful, self-motivated, dependable, punctual, and comfortable around dogs of all breeds and sizes. Previous customer-service experience in fields like hospitality, veterinary, or spa is strongly preferred, though pet-care experience is not required.
Requirements
- Warm and genuinely good with people
- Organized and exceptionally attentive to details
- Comfortable juggling several things at once
- Calm and professional during a rush
- Resourceful when solving everyday problems
- Self-motivated enough to notice what needs doing and do it
- Dependable and punctual
- Comfortable around dogs of every breed and size
- Previous front desk, reception, hospitality, veterinary, medical office, spa, gym, or similar customer-service experience is strongly preferred.
- Pet-care experience is helpful, but not required.
Responsibilities
- Welcome clients and check dogs in and out accurately
- Manage busy morning drop-offs and evening pickups
- Answer phones and handle client questions
- Process payments and maintain accurate transactions
- Manage reservations and client information
- Explain our daycare, boarding, and grooming services to prospective clients
- Communicate feeding instructions, medications, special requests, and important notes to our pet-care team
- Catch details or discrepancies before they become problems
- Keep the front desk and lobby organized and professional
- Assist with dog photos and occasional social media updates
Benefits
- Medical, dental, and vision insurance after probation
- Complimentary daycare or boarding for your dog
- Year-round employment with an established local business
- Opportunity to grow within The Wags Club
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
