Dog Daycare Front Desk / Pet Care Receptionist

The Wags Club • Los Angeles, CA

21h • Onsite

About The Position

The Wags Club is an established cage-free dog daycare and boarding facility serving Santa Monica and West Los Angeles. They are looking for a friendly, organized professional to join their front desk team. This role is crucial as the information handled at the front desk directly impacts the care provided throughout the facility. The ideal candidate will have experience in pet care environments and a genuine understanding of the importance of detailed communication and emotional connection with pet parents.

Requirements

• Experience in dog daycare, boarding, veterinary care, grooming, pet retail, or another animal-care environment
• Warm and confident with clients
• Extremely detail-oriented
• Comfortable in a busy environment
• Self-motivated
• Resourceful and willing to solve problems
• Reliable and punctual
• Comfortable with dogs of every breed and size
• Able to communicate clearly with both clients and coworkers

Nice To Haves

• Experience in pet care

Responsibilities

• Greet pet parents and their dogs by name
• Handle daily check-ins and check-outs
• Ensure feeding, medication, and special-care instructions are communicated accurately
• Answer client questions about their dogs and our services
• Manage reservations and client information
• Process payments
• Explain daycare, boarding, and grooming options to new clients
• Communicate continuously with our pet-care team
• Help identify missing or conflicting information before it causes a problem
• Keep the lobby and front desk organized
• Assist with dog photos and occasional social media updates

Benefits

• Medical, dental, and vision insurance after probation
• Complimentary daycare or boarding for your own dog
• Year-round employment
• Opportunity to grow within The Wags Club

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed