Front Desk Customer Service – Dog Daycare
About The Position
The Wags Club is an established cage-free dog daycare and boarding facility serving Santa Monica and West Los Angeles. They are looking for someone exceptional to join their front desk team. This role is ideal for someone who is dependable, organized, and can handle multiple tasks efficiently, even in a busy environment. While prior receptionist or dog daycare experience is not required, the ability to learn quickly, be resourceful, and possess a strong sense of responsibility is highly valued. The ideal candidate is someone who naturally takes initiative and can be counted on to get things done.
Requirements
- Smart and quick to learn
- Friendly and naturally good with people
- Extremely attentive to details
- Organized even when things get hectic
- Self-motivated
- Resourceful
- Dependable
- Comfortable taking responsibility
- Comfortable around dogs of every breed and size
Nice To Haves
- Experience in customer service, retail, restaurants, hospitality, reception, veterinary care, or pet care is helpful.
Responsibilities
- Greeting clients and getting to know our regulars and their dogs
- Checking dogs in and out accurately
- Answering phones and client questions
- Managing reservations and client information
- Processing payments
- Learning our daycare, boarding, and grooming services
- Making sure feeding, medication, and special instructions reach the right people
- Keeping the front desk and lobby organized
- Assisting with dog photos and occasional social media updates
Benefits
- Medical, dental, and vision insurance after probation
- Complimentary daycare or boarding for your dog
- Year-round employment with an established local business
- Opportunity to learn and take on greater responsibility
- Opportunity to grow within The Wags Club
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
