Customer Service Associate – Dog Daycare Front Desk

The Wags Club • Los Angeles, CA

1d • Onsite

About The Position

The Wags Club is an established cage-free dog daycare and boarding facility serving Santa Monica and West Los Angeles. We are looking for a strong customer-service person to join our front desk team. Pet-care experience is welcome, but great people skills, good judgment, and the ability to keep your head when things get busy matter more. This role involves interacting with clients and their dogs, managing reservations, processing payments, and communicating important information to the care team. We are looking for someone who can handle busy periods, such as morning drop-off and evening pickup, with a smile, prioritizing tasks, and ensuring accuracy.

Requirements

• Great people skills
• Good judgment
• Ability to keep your head when things get busy
• Comfortable around dogs — including big ones
• Remember regular customers
• Notice details other people miss
• Stay friendly even when they're busy
• Figure things out instead of immediately saying, "I don't know"
• See something that needs doing and take care of it
• Don't need to be reminded repeatedly about routine responsibilities
• Show up on time and can be counted on
• Take pride in being good at their job

Nice To Haves

• Previous experience in a dog daycare or pet-care facility
• Experience in retail, restaurants, hotels, or other high-volume customer-service environments

Responsibilities

• Greet clients and their dogs
• Handle check-ins and check-outs
• Answer phones and client questions
• Manage reservations and client information
• Process payments
• Learn our daycare, boarding, and grooming services
• Communicate feeding, medication, and special instructions to our care team
• Keep the front desk organized
• Assist with dog photos and occasional social media updates

Benefits

• $19–$21 per hour, depending on experience
• Medical, dental, and vision insurance after probation
• Complimentary daycare or boarding for your dog
• Steady, year-round employment
• Opportunity to learn the professional pet-care business
• Opportunity for additional responsibility and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed