Dog Daycare & Boarding Operations Manager
About The Position
The Wags Club is seeking an experienced Operations Manager to oversee the day-to-day operations of their luxury dog daycare and boarding resort in West Los Angeles. This role is ideal for individuals with a strong background in managing busy restaurants, hospitality businesses, or other high-volume service operations. While professional pet-care experience is not required, a proven ability to manage people and ensure smooth operations is essential. The Operations Manager will act as the operational partner to the General Manager, focusing on employees, staffing, workflow, client service, dog care, training, cleanliness, and communication.
Requirements
- Significant restaurant, hospitality, service, or operations management experience
- Direct employee-supervision experience
- Experience managing busy, high-volume operations
- Strong training, coaching, and accountability skills
- Excellent organizational and problem-solving ability
- Confidence handling difficult employee and customer conversations
- Strong judgment and initiative
- The ability to remain calm when plans change quickly
- Comfort working as a strong second-in-command
- Genuine interest in learning professional dog care
- Understanding of the responsibility that comes with helping lead a 24-hour operation
Nice To Haves
- Professional pet-care experience is not required, but a genuine interest in learning is valued.
Responsibilities
- Oversee day-to-day resort operations
- Lead employees, Team Leads, and supervisory staff
- Make staffing and workflow decisions
- Coach, train, develop, and hold employees accountable
- Help onboard and develop new employees
- Identify operational problems and implement practical solutions
- Maintain high standards for service, cleanliness, safety, and organization
- Resolve client concerns professionally
- Oversee Front Office and dog-care operations
- Support sales and revenue goals
- Manage inventory and ordering
- Oversee cash handling and transactions
- Coordinate with vendors and service providers
- Make day-to-day operational decisions independently
- Step in wherever management involvement is needed to keep the operation running
- Learn daycare, boarding, feeding, medication, grooming, and safety operations to effectively manage employees responsible for them
- Understand the operation from the inside and occasionally step in when circumstances require it
Benefits
- $70,500–$75,000 annual salary, depending on experience
- Monthly performance bonus when targets are met
- Medical, dental, and vision benefits
- Bring your dog to work at no cost
- A key leadership role with real day-to-day authority and responsibility
- The opportunity to improve systems and develop employees
- Advancement opportunities as The Wags Club grows
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
