Front Desk Receptionist, Patient Relations

Denver Health • Denver, CO

3d • $21 - $25

About The Position

Denver Health is recruiting a mission-driven Front Desk Receptionist for its Service Excellence department. The Patient Information Specialist serves as a key contact for patients, visitors, and staff, providing accurate information, coordinating non-clinical aspects of the patient experience, and creating a welcoming and supportive environment. The role involves greeting and directing patients and visitors, handling inquiries in person and by phone, providing appointment-related information, and coordinating transportation and other logistical needs. The specialist works with clinical and administrative teams to support patient flow and timely communication. English-Spanish bilingual ability is highly desired.

Patient Information desks are open Sunday through Saturday, from 7:00 AM to 9:00 PM. The schedule varies and requires flexibility across shifts, days, weekends, and holidays. Shift differentials may apply. The position is regular and pays $21.00–$24.57 per hour.

Requirements

• 1–3 years of clerical experience.
• Excellent customer service skills.
• Ability to complete routine work with minimal direction from a supervisor.
• Ability to multitask and knowledge of basic office procedures and responsibilities.
• Ability to exercise some judgment within the scope of the job.
• Strong organization and attention to detail.
• Ability to acquire knowledge of operations to perform job responsibilities sufficiently.
• Knowledge of Epic.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Greet and assist patients, families, and visitors courteously and professionally, creating a welcoming and supportive environment.
• Provide accurate information about appointment times and locations using the hospital's electronic health record system.
• Give directions and escort patients to departments or services as needed.
• Coordinate non-emergency transportation for patients and visitors using services such as Lyft, taxi vouchers, and RTD, in accordance with hospital protocols.
• Support accessibility and inclusivity, including language translation and disability accommodations.
• Answer and direct incoming calls, respond to general inquiries, and relay messages to appropriate departments or staff.
• Maintain patient confidentiality and privacy in accordance with HIPAA regulations and hospital policies.
• Keep front desk and waiting areas organized, clean, and stocked with relevant materials.

Benefits

• Paid time off starting at 28 days per year, including vacation, personal/sick time, and 7 holidays.
• 100% paid parental leave for up to 6 weeks.
• Immediate eligibility for retirement plans with employer contributions up to 9.5%.
• Medical, dental, and vision plans.
• Employer-paid disability and life insurance.
• Well-being programs, including an on-site employee fitness center and the RESTORE Center.
• Free RTD EcoPass.
• Childcare discount programs and perks on brands, travel, and more.
• Tuition reimbursement and assistance.
• Education, coaching, and professional development opportunities through the Workforce Development Center.
• Career advancement pathways and a professional clinical advancement program.
• Shared governance.
• Public Service Loan Forgiveness eligibility, plus free student loan coaching and assistance navigating the program.
• National Health Service Corps and Colorado Health Service Corps eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed