Front Desk Receptionist, Patient Relations

Denver Health and Hospital Authority • Denver, CO

1d

About The Position

The Patient Information Specialist serves as a key point of contact for patients, visitors, and staff, providing accurate information and coordinating non-clinical aspects of the patient experience. The role helps create a welcoming, supportive environment and works with clinical and administrative teams to support patient flow, timely communication, and a high-quality hospital experience. Duties include greeting and directing patients and visitors, handling in-person and telephone inquiries, providing appointment information, and coordinating transportation and other logistical needs. Bilingual English-Spanish skills are highly desired. Patient Information desks are open daily from 7:00 AM to 9:00 PM, and the position requires flexibility to work varying shifts, days, weekends, and holidays. Shift differentials may apply. The position is regular and pays $21.00–$24.57 per hour.

Requirements

• 1–3 years of clerical experience.
• Excellent customer service skills.
• Ability to complete routine work with minimal direction from a supervisor.
• Ability to multitask and perform basic office procedures and responsibilities.
• Ability to exercise judgment within the scope of the job.
• Strong organization and attention to detail.
• Ability to acquire operational knowledge needed to perform job responsibilities.
• Knowledge of Epic.

Nice To Haves

• Bilingual English-Spanish skills are highly desired.

Responsibilities

• Greet and assist patients, families, and visitors courteously and professionally, creating a welcoming and supportive environment.
• Provide accurate information about appointment times and locations using the hospital’s electronic health record (EHR) system.
• Provide directions and escort patients to departments or services as needed.
• Coordinate non-emergency transportation for patients and visitors using services such as Lyft, taxi vouchers, and RTD, following hospital protocols.
• Support accessibility and inclusion, including language translation and disability accommodations.
• Answer and direct incoming calls, respond to general inquiries, and relay messages to appropriate departments or staff.
• Maintain patient confidentiality and privacy in accordance with HIPAA regulations and hospital policies.
• Keep the front desk and waiting areas organized, clean, and stocked with relevant materials.
• Collaborate with clinical and administrative teams to support patient flow and timely communication.

Benefits

• Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
• 100% paid parental leave for up to six weeks.
• Immediate eligibility for retirement plans with employer contributions up to 9.5%.
• Medical, dental, and vision plans, plus employer-paid disability and life insurance.
• Well-being programs, including an on-site employee fitness center and RESTORE Center.
• Free RTD EcoPass.
• Childcare discount programs and discounts on brands, travel, and other perks.
• Tuition reimbursement and assistance.
• Education, coaching, and professional development opportunities through the Workforce Development Center.
• Career advancement pathways and professional clinical advancement program.
• Shared governance opportunities.
• Public Service Loan Forgiveness eligibility, free student loan coaching, and assistance navigating the PSLF program.
• Eligibility for National Health Service Corps and Colorado Health Service Corps programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed