Front Desk Receptionist (Bilingual Mandarin/Cantonese)

Astrana Health, Inc.•City of Industry, CA

14d•$20 - $24•Onsite

About The Position

Astrana Health is seeking a friendly, detail-oriented Chinese-speaking Front Desk Receptionist for its Diagnostic Medical Group clinic in City of Industry, California. The receptionist is the welcoming face of the clinic and helps create a smooth, positive patient experience by managing appointments, supporting the care team, and assisting patients throughout their visit. This is an onsite position at 18575 E. Gale Ave., Ste 105, City of Industry, CA 91748. The work schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., and every other Saturday, 9:00 a.m. to 1:00 p.m. The target compensation range is $20.00–$24.00 per hour. Astrana Health’s stated values are putting patients first; empowering entrepreneurial providers and care teams; operating with integrity and excellence; being innovative; and working as one team. The organization is an Equal Employment Opportunity and Affirmative Action employer and states that employment decisions are based on qualifications, merit, and business need.

Requirements

Fluency in Mandarin and/or Cantonese.
At least 1 year of front desk experience at an outpatient primary care or specialty clinic.
High school diploma or GED.
Strong verbal and written communication skills and the ability to interact professionally with patients, providers, and staff.
Experience managing a multi-line phone system, scheduling appointments, and coordinating front desk operations.
Proficiency with electronic health record (EHR) systems and maintaining accurate patient information.
Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
Strong organizational skills and excellent attention to detail.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Customer-service orientation and a professional, compassionate demeanor.

Responsibilities

Greet patients and visitors, provide customer service, and assist with check-in and check-out.
Answer and manage a multi-line phone system, direct calls, and take accurate messages for providers and staff.
Schedule, reschedule, and confirm patient appointments and maintain provider calendars.
Verify patient demographics, insurance information, and eligibility, and document information accurately in the electronic medical record.
Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures.
Provide information to patients, visitors, pharmacies, and healthcare providers by phone, email, and in person.
Submit treatment authorization and referral requests as needed.
Prepare, organize, and maintain patient records and documentation for scheduled visits.
Respond to patient and physician inquiries and ensure timely follow-up.
Maintain a clean, organized, and professional reception area.
Perform clerical duties such as filing, scanning, photocopying, faxing, and document management.
Follow office policies and procedures to protect patient confidentiality and office security and maintain HIPAA compliance.
Collaborate with clinical and administrative teams to support efficient daily operations.
Perform other duties and special projects as assigned.