Bilingual Front Desk Receptionist (Kedzie)

DENTAL DREAMS•Chicago, IL

23d•Onsite

About The Position

The Dental Clinic at Kedzie/63rd is hiring a Front Desk Receptionist to schedule appointments, assist with operational goals, and provide excellent customer service. The role works as part of a team and involves frequent communication in a fast-paced dental office. The ideal candidate is bilingual in Spanish and has strong customer service skills. Candidates interested in becoming Dental Assistants or Office Managers may also be considered for training. KOS Services Inc. / The Dental Clinic is a growing company with offices in Illinois. Its mission is to provide high-quality dental services in first-class facilities to underserved communities, with a focus on patient satisfaction and a dedicated staff.

Requirements

Bilingual in Spanish.
Customer service experience.
Experience with Dentrix or Eaglesoft.

Nice To Haves

Dental or medical experience is preferred.

Responsibilities

Maintain a high level of customer service.
Work as part of a team, with an emphasis on communication.
Schedule patient appointments in line with monthly and daily patient goals.
Answer phones and confirm appointments.
Greet and check in patients.
Accurately verify dental benefits.
Maintain detailed patient records in a fast-paced environment.
Collect payments, co-payments, and deductibles.
Create insurance claims and submit pre-authorizations to insurance companies on time.
Pull patient charts for future appointments when necessary.
Maintain a clean and professional office environment.
Assist with presenting and/or explaining treatment plans.