Front Desk Receptionist- SIMS
About The Position
The Front Desk Receptionist supports patient access and front-office operations in a medical clinic. The role welcomes patients, manages check-in and check-out, verifies insurance and patient financial information, schedules appointments and coordinates referrals and follow-up visits. It also processes payments, maintains accurate records in the electronic health record (EHR) and electronic medical record (EMR) systems, scans documentation, and supports communication between patients, healthcare providers, and staff. Telecommuting is not available. The position may be full-time or part-time, with flexible and varied hours; travel is generally not required.
Requirements
- High school diploma or equivalent.
- One year of previous experience in a medical office or clinic setting.
- Basic medical terminology and medical insurance processing experience.
- Typing, filing, computer, telephone etiquette, and telephone answering skills.
- Critical-thinking skills and the ability to respond appropriately and consistently to managerial directives.
- Ability to multitask and maintain flexibility in a dynamic work environment with changing patient and office workflow needs.
- Ability to communicate effectively and courteously with a diverse population and to function flexibly in a team setting.
- Ability to lift, carry, push, pull, and/or twist while holding up to 25 pounds frequently.
Responsibilities
- Greet patients and manage check-in and check-out, including collecting and verifying demographic and insurance information, scheduling or changing appointments, processing payments, and directing patients within the facility.
- Verify insurance coverage, copay information, and primary care provider (PCP) assignment; facilitate PCP reassignment as needed and document insurance information in the EMR.
- Explain the sliding-fee process, conduct income determinations, assign payment categories, and update patient information in the EMR.
- Maintain patient demographic and financial accounts by obtaining, recording, and updating information at each visit; use patient management and medical record systems accurately and efficiently.
- Scan paper forms and other appropriate documents into the EHR in a timely manner, and promptly communicate and follow up on clinical inbox tasks.
- Coordinate appointments, referrals, and follow-up visits; communicate with healthcare providers and support staff to optimize scheduling and patient flow; arrange interpreter services or other accommodations as needed.
- Collect patient-responsibility fees, issue receipts, establish payment plans when needed, safeguard collected funds, complete daily deposits and paperwork, maintain an accurate cash drawer, and submit required documentation to Finance.
- Enter billing data accurately and completely in accordance with GLBHC billing policy and follow Front Desk Manual procedures.
- Provide professional customer service to patients and visitors; answer telephone or routed calls promptly and screen calls to determine their appropriate handling or destination.
- Assist with orientation of medical assistants, students, and other personnel as assigned.
- Fill in for other staff as needed and qualified, assist with errands and center management as necessary, and perform other assigned duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
