Front Desk Receptionist- SIMS

Glbhc•Saginaw, MI

3d•Onsite

About The Position

The Front Desk Receptionist supports patient check-in and check-out, insurance verification and billing, documentation, scheduling, collections, and communications in a medical office or clinic. The role welcomes patients, verifies demographic and insurance information, schedules and coordinates appointments, processes payments, and directs patients within the facility. It maintains accurate electronic health record (EHR) and financial information, scans documents, and follows up on clinical inbox tasks. The receptionist also communicates with healthcare providers and support staff, arranges interpreter services or other accommodations as needed, and provides professional, courteous service to patients and visitors. The position includes safeguarding and accounting for collected funds, completing deposits and required Finance paperwork, and following billing policies and the Front Desk Manual. The receptionist may assist with staff orientation, fill in for qualified staff, run errands, and perform other assigned duties. This is a full- or part-time position with flexible and varied hours. Telecommuting is not available, and travel is generally not required.

Requirements

High school diploma or equivalent.
One year of previous experience in a medical office or clinic setting.
Basic medical terminology knowledge.
Medical insurance processing experience.
Typing, filing, computer, telephone etiquette, and telephone-answering skills.
Critical thinking skills.
Ability to respond appropriately and consistently to managerial directives.
Ability to multitask and remain flexible in a dynamic work environment as patient and office workflow needs change.
Ability to communicate effectively with and relate professionally and courteously to a diverse population.
Ability to function flexibly as part of a team and respond appropriately to patients.
Ability to lift, carry, push, pull, or twist while holding up to 25 pounds frequently.

Responsibilities

Greet patients and support patient check-in and check-out.
Collect and verify patient demographic and insurance information.
Schedule appointments and manage cancellations and rescheduling.
Process patient co-payments and other payments, issue receipts, and direct patients to appropriate areas.
Verify insurance coverage, copay information, and PCP assignment; facilitate PCP reassignment as necessary.
Explain the sliding fee process, conduct income determinations, assign payment categories, and update patient information in the EMR.
Maintain patient demographic and financial accounts in the electronic patient management and medical record system.
Scan paper forms and other appropriate documents into the EHR in a timely manner.
Communicate and follow up promptly on clinical inbox tasks.
Coordinate appointments, referrals, and follow-up visits, and communicate with providers and support staff to support scheduling and patient flow.
Arrange interpreter services or other patient accommodations as needed.
Collect patient-responsibility fees, establish payment plans when necessary, and safeguard collected funds.
Complete deposits and paperwork daily, maintain an accurate cash drawer balance, and submit required documentation to Finance.
Enter data accurately and completely in accordance with GLBHC billing policy and follow the Front Desk Manual.
Answer telephone and routed calls promptly and professionally; screen calls and determine how or where to direct them.
Provide excellent customer service to patients and visitors.
Assist with orientation of medical assistants, students, and other personnel as assigned.
Fill in for other staff as needed and qualified, assist with errands as assigned, support Center Management, and perform other duties as assigned.