Front Desk Receptionist

Serenity Mental Health Centers•Lakewood, CO

About The Position

The Front Desk Receptionist is the first point of contact for visitors, helping create a welcoming and supportive experience. The role keeps front desk operations running smoothly by checking visitors in, answering calls, assisting with forms, and responding to general questions. The receptionist updates and verifies visitor information, builds rapport with visitors, and maintains a clean, calm, and welcoming front area. The position also uses scheduling software and other office technology and supports the team wherever needed. The employer provides training for candidates without specialized industry experience and emphasizes a positive attitude, dedication, and a commitment to service.

Requirements

At least 1 year of experience in fast-paced, service-oriented roles.
High school diploma or GED.
Calm energy, attention to detail, and a strong team spirit.
Ability to multitask and stay organized in a busy environment.
Comfort using digital tools such as email, scheduling systems, and databases.
A strong sense of privacy and confidentiality, or willingness to learn.
Successful criminal background check and drug screening upon hire.

Responsibilities

Greet visitors and guests warmly and professionally.
Update and verify visitor information during each interaction.
Assist visitors with forms and answer general questions.
Build rapport with visitors by remembering their names, stories, and preferences.
Maintain a clean, calm, and welcoming front area.
Use scheduling software and office technology efficiently.
Help the team wherever needed.
Check visitors in and answer calls.