Front Desk Receptionist

Tennessee Urology Associates•Knoxville, TN

About The Position

The Front Desk Receptionist provides superb customer service to patients and staff and supports the office independently and with minimal supervision. The role creates a positive, professional first impression and demonstrates a caring attitude toward patients. The position requires travel to other sites within a reasonable geographic region as needed. Duties and responsibilities may change at any time, with or without notice.

Requirements

High school diploma or GED.
At least two years of front office experience; medical-setting experience preferred.
One to two years of customer service experience.
Excellent customer service skills.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 codes.
Strong verbal and written communication skills.
Proficient computer software and database skills.
Comfort working in a fast-paced environment.
Comfort asking patients probing questions.
Caring, compassionate, and patient demeanor.
Ability to maintain HIPAA compliance.
Multitasking and proactive problem-solving skills.
Ability to type 40 words per minute.
Ability to travel to other sites as necessary.

Nice To Haves

Front office experience in a medical setting.

Responsibilities

Create a positive and professional first impression of the practice and demonstrate a caring attitude toward patients.
Schedule appointments and assist with scheduling additional testing directed by the physician.
Ensure all required patient paperwork is compiled for each day’s appointments.
Collect co-pays and past balances at check-in and enter them into the day’s batch in Practice Management.
Review patient demographics and clinical information for completeness and accuracy, then enter required information into Practice Management and the EHR.
Scan patients’ driver’s licenses and the front and back of insurance cards into Ntierprise.
Ensure required referrals are obtained, scanned into the EMR, and linked to the day’s appointment in Practice Management.
Reconcile payment batches at the end of each day and submit them to the Site Manager.
Schedule follow-up procedures and coordinate local ASC cases.
Assist patients with completing the Phreesia registration system.
Travel to other sites within a reasonable geographic region as necessary.