TriCap

Great Lakes Bay Health Centers•Saginaw, MI

7d•Onsite

About The Position

The Front Desk Receptionist supports patient-facing administrative operations in a medical office or clinic. The role greets and directs patients, checks patients in and out, verifies demographics and insurance details, schedules appointments, handles payments, and coordinates referrals and follow-up visits. It maintains accurate patient demographic and financial information in electronic medical record systems, scans paper forms into the electronic health record, and follows up on clinical inbox tasks. The position also verifies insurance coverage and copays, communicates the sliding fee process, conducts income determinations, and updates patient payment categories. It collects patient-responsibility fees, establishes payment plans as needed, safeguards collected funds, balances the cash drawer, prepares deposits and paperwork, and submits documentation to Finance. The receptionist provides courteous customer service, handles and routes telephone calls, and may assist with staff orientation and other duties as assigned. Telecommuting is not available.

Requirements

High school diploma or equivalent.
One year of previous experience in a medical office or clinic setting.
Basic medical terminology and medical insurance processing experience.
Typing, filing, computer, telephone etiquette, and telephone answering skills.
Critical thinking skills and the ability to respond appropriately and consistently to managerial directives.
Ability to multitask and remain flexible in a dynamic work environment to meet changing patient and office workflow needs.
Ability to communicate effectively and relate professionally and courteously to a diverse population.
Ability to function flexibly as part of a team and respond appropriately to all patients.
Ability to lift, carry, push, pull, and/or twist while holding up to 25 pounds frequently.

Responsibilities

Greet patients, collect and verify demographic and insurance information, schedule or reschedule appointments, process payments, and direct patients within the facility.
Verify insurance coverage, copay information, and PCP assignment; facilitate PCP reassignment and document insurance information in the EMR.
Communicate the sliding fee process, conduct income determinations, assign payment categories, and update patient information in the EMR.
Maintain patient demographic and financial accounts in electronic patient management and medical record systems.
Scan paper forms and other appropriate documents into the EHR in a timely manner, and follow up on clinical inbox tasks.
Coordinate appointments, referrals, and follow-up visits, and communicate with healthcare providers and support staff to optimize scheduling and patient flow.
Arrange interpreter services or other patient accommodations as needed.
Collect patient-responsibility fees, issue receipts, and set up payment plans as necessary.
Safeguard collected funds, complete daily deposits and paperwork, maintain an accurate cash drawer balance, and submit required documentation to Finance.
Enter data accurately and follow GLBHC billing policy and Front Desk Manual procedures.
Provide professional customer service, answer telephone calls promptly, and screen and route calls appropriately.
Assist with orientation of medical assistants, students, and other personnel as assigned.
Fill in for other staff as needed and qualified, assist with errands, support Center Management, and perform other duties as assigned.