Front Desk Receptionist - ICM/ICS/TriCap

Glbhc • Saginaw, MI

6d • Onsite

About The Position

The Front Desk Receptionist welcomes and assists patients and visitors, supports patient check-in and check-out, and coordinates appointments, referrals, and follow-up visits. The role collects and verifies demographic, insurance, and financial information; verifies coverage and copay details; communicates sliding fee processes; conducts income determinations; and updates information in the electronic medical record (EMR). The receptionist also processes payments, establishes payment plans as needed, safeguards collected funds, and completes daily deposits and related documentation.

The position maintains accurate patient records by entering and updating information and scanning paper documents into the electronic health record (EHR). It involves prompt communication and follow-up on clinical inbox tasks, coordinating with healthcare providers and support staff to optimize scheduling and patient flow, and arranging interpreter services or other accommodations when needed. The receptionist answers and screens telephone calls, provides courteous customer service, may assist with staff orientation, and performs other assigned duties. Telecommuting is not available. The position may be full-time or part-time, with flexible and varied hours; travel is generally not required.

Requirements

• High school diploma or equivalent.
• One year of previous experience in a medical office or clinic setting.
• Basic medical terminology knowledge.
• Medical insurance processing experience.
• Typing, filing, computer, telephone etiquette, and telephone answering skills.
• Critical thinking skills.
• Ability to respond appropriately and consistently to managerial directives.
• Ability to multitask and adapt to changing patient and office workflow needs.
• Ability to communicate effectively and relate professionally and courteously to a diverse population.
• Flexibility and ability to function in a team setting.
• Ability to respond appropriately to patients.
• Ability to lift, carry, push, pull, and/or twist while holding up to 25 pounds frequently.

Responsibilities

• Greet patients and support patient check-in and check-out.
• Collect and verify patient demographic, insurance, and financial information and update it in the EMR.
• Schedule appointments and manage cancellations and rescheduling.
• Verify insurance coverage, copay information, and primary care provider assignment; facilitate PCP reassignment when necessary.
• Explain the sliding fee process, conduct income determinations, and assign payment categories.
• Process patient payments, issue receipts, set up payment plans as needed, safeguard collected funds, complete deposits and paperwork, maintain an accurate cash drawer, and submit required documentation to Finance.
• Enter data accurately in accordance with billing policy and follow the Front Desk Manual.
• Scan paper forms and appropriate documents into the electronic health record in a timely manner.
• Communicate and follow up promptly on clinical inbox tasks.
• Coordinate referrals and follow-up visits and work with healthcare providers and support staff to optimize scheduling and patient flow.
• Arrange interpreter services or other patient accommodations as needed.
• Answer and screen telephone calls promptly and direct or handle them appropriately.
• Provide professional customer service to patients and visitors.
• Assist with orientation of medical assistants, students, and other personnel as assigned.
• Fill in for other staff as needed and qualified, assist Center Management as necessary, run errands as assigned, and perform other assigned duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED