Front Desk Receptionist - High Plainz Strains of Fort Lupton
About The Position
High Plainz Strains is hiring a full-time Front Desk Associate for our Fort Lupton dispensary. The front desk is the first point of contact for customers entering the store and an important part of keeping the dispensary operating safely and efficiently. This position is responsible for greeting customers, verifying identification, assisting with online orders and helping maintain an organized front entrance and retail environment. Previous cannabis experience is not required. Customer service, retail, hospitality, reception or other public-facing experience is helpful, but we're willing to train someone who communicates well, pays attention to details and can be trusted to follow procedures consistently. For someone interested in working in cannabis retail, this is also a good place to learn how a dispensary operates and begin developing the knowledge and experience needed to take on additional retail responsibilities over time.
Requirements
- Applicants must be at least 21 years old.
- Employees must also hold an active Colorado Marijuana Enforcement Division (MED) Employee License before beginning regulated cannabis work.
- Comfortable talking with customers and can remain professional when the store gets busy.
- Attention to detail is particularly important because checking identification and handling customer information correctly are part of the job.
- Able to manage several things happening at once without losing track of the details.
- Comfortable asking a supervisor for help when something doesn't look right rather than guessing.
- Enjoy working with people, be comfortable in a cannabis retail environment and take the responsibilities of a regulated business seriously.
Nice To Haves
- Previous cannabis experience is not required. Customer service, retail, hospitality, reception or other public-facing experience is helpful
- Already have an active MED license? That's helpful, but we will also consider candidates who are eligible and willing to obtain one before beginning work.
- Cannabis product knowledge is useful
Responsibilities
- Greeting customers as they enter the dispensary
- Checking identification and following required entry procedures
- Answering basic customer questions and directing customers appropriately
- Answering and routing incoming phone calls
- Helping process and verify online orders
- Making sure online orders are complete and accurate before they reach the customer
- Learning our products and helping customers with basic product questions
- Supporting the budtending team during busy periods
- Keeping the front desk, lobby and customer areas clean and organized
- Following company procedures and Colorado cannabis regulations
- Communicating problems or unusual situations to the appropriate supervisor
- Helping with other retail tasks as needed during the shift
- ID verification is a significant responsibility in this position. The person working the front desk needs to be comfortable following the same verification procedures every time, even when the store is busy.
Benefits
- Medical insurance through Kaiser Permanente
- Dental insurance through Delta Dental
- Vision coverage through VSP
- Supplemental accident, illness and gap coverage through Transamerica
- Colorado SecureSavings retirement program
- Paid sick leave
- PTO/vacation beginning after six months of employment
- PTO that increases with tenure, up to four weeks per year after five years
- Performance and wage reviews
- Participation in our regular customer loyalty program, including 10% back in loyalty rewards on eligible purchases, subject to program terms and applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
