Front Desk Receptionist

ChenMed•DeKalb, IL

1d•$14 - $20•Onsite

About The Position

The Care Facilitator is one of the first points of contact for patients and serves as a patient advocate by delivering exceptional customer service. This role checks patients in and out of the medical clinic and provides basic secretarial and administrative support, with an emphasis on building trusting relationships with patients. The position includes greeting patients, scheduling appointments, maintaining patient information, answering phones, verifying insurance, collecting copays, supporting referrals and follow-up appointments, and helping patients feel comfortable during clinic visits. The Care Facilitator also supports patient outreach, HEDIS visibility, service recovery, daily and weekly huddles, and coordination of transportation and deliveries. The role requires a high school diploma or equivalent and at least one year of experience in a medical clinic or similar environment. Graduation from an accredited Medical Assistant program and BLS for Healthcare Providers are preferred. The posted hourly pay range is $14.30–$20.42; final compensation depends on factors including experience, education, and geographic location. The position may also be eligible for bonuses or commissions.

Requirements

High school diploma or equivalent education.
At least 1 year of work experience in a medical clinic or similar environment.
Exceptional customer service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record systems.
Ability to operate phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail and accuracy in reports and data.
Strong verbal and written communication skills and listening skills.
Positive and professional attitude.
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Spoken and written fluency in English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers certification.
Knowledge of ChenMed products, services, standards, policies, and procedures.

Responsibilities

Greet patients and record information while checking patients in and out or scheduling appointments.
Conduct lobby checks to maintain organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer equipment and programs to enter patient information, print forms, schedule appointments, respond to email, and prepare new-patient packets.
Ensure patient and emergency contact information is accurately documented.
Conduct patient outreach calls and mail birthday and greeting cards for special events.
Answer telephones, take detailed and accurate messages, and direct messages to the appropriate person.
Communicate information about clinical personnel to patients and others.
Verify patient insurance by phone or website and collect required copays.
Assist with follow-up and in-house specialist referral appointment scheduling.
Escort patients to exam rooms and help ensure their comfort.
Act as the PCP’s HEDIS champion by identifying HEDIS needs for scheduled patients and reporting hospitalizations, including HITS census and ENS Ping information.
Present customer service surveys to patients at checkout and escalate issues requiring immediate service recovery.
Participate in daily and weekly huddles and provide patient details.
Regulate and monitor transportation-related matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling rides through Uber or Lyft.
Maintain confidentiality of patients’ personal information and medical records.
Review patient and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned or modified at the manager’s discretion.