Front Desk Receptionist - Orthopaedic Clinic & Physical Therapy

Michigan Orthopaedic Surgeons•Bingham Farms, MI

2d•Onsite

About The Position

The Front Desk Representative is often the first and last point of contact for patients visiting Michigan Orthopaedic Surgeons’ orthopaedic and physical therapy offices. The role helps create an exceptional patient experience while ensuring efficient front-office operations. Duties include patient registration, insurance verification, authorization management and tracking, scheduling, payment collection, financial counseling, and coordination of care across orthopaedic and physical therapy services. The ideal candidate demonstrates exceptional customer service, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment. Applicants must be able to work all listed shifts, which may change from week to week. Monday through Thursday shifts may be 7:00–3:30, 7:30–4:00, 8:30–5:00, or 10:30 a.m.–7:00 p.m. Friday shifts may be 7:00–3:00, 7:30–4:00, or 8:30–5:00.

Requirements

High school diploma or GED.
Minimum two years of customer service experience.
Strong communication, organizational, and computer skills.
Ability to work all listed shifts, which may vary from week to week.

Nice To Haves

Minimum one year of experience in a medical office or healthcare setting.
Experience with patient registration, insurance verification, scheduling, or Electronic Health Record (EHR) systems.

Responsibilities

Welcome patients and create a positive, professional first impression.
Verify and update patient demographic, insurance, emergency contact, and registration information.
Ensure required forms and documentation are completed and accurately entered into the Electronic Health Record (EHR).
Obtain, monitor, and track prior authorizations, referrals, and authorization approvals for office visits, physical therapy services, procedures, imaging studies, injections, durable medical equipment (DME), and other applicable services.
Verify insurance information to support accurate registration, billing, and reimbursement.
Collect copays, outstanding balances, and other patient payments.
Identify and resolve registration or insurance discrepancies to minimize delays and billing issues.
Complete patient check-out efficiently and accurately.
Schedule follow-up appointments according to provider protocols and recommendations.
Provide patients with visit documentation, instructions, and other applicable correspondence.
Deliver exceptional customer service to patients, families, and visitors throughout their visit.
Place outbound calls to patients regarding appointments, registration, insurance, or other clinic-related needs.
Communicate effectively with physicians, clinical staff, and fellow team members to support efficient clinic operations.
Maintain patient confidentiality and comply with HIPAA, organizational policies, and applicable regulations.
Perform additional duties that support clinic and departmental operations.