Front Desk/Receptionist

BODYROK East Bay, North Bay & Peninsula • Walnut Creek, CA

2h • $17 - $20

About The Position

The Studio Advisor provides customer service support to studio members and guests and supports instructors in creating a positive environment for the community. The role generates revenue by building relationships with potential, new, and existing members to increase membership enrollment and package purchases. This is an hourly position with a base rate and the potential to earn unlimited commissions for completed sales. Team members are expected to deliver the BODYROK Service Promise, help maintain a clean, friendly, well-maintained studio, arrive on time, follow the dress code, and work independently without micromanagement.

Requirements

• High school diploma or GED required.
• Excellent customer service skills.
• Knowledge of sales practices and techniques.
• Competitive drive to succeed in commission sales and a performance-based culture.
• Independent self-starter with strong organizational skills.
• Basic computer skills.
• Strong oral and written communication skills.
• Organized and detail-oriented.
• Friendly, warm, compassionate, and welcoming personality; comfortable interacting with new people.
• Available to work at least two weekend days per month.
• Able to lift and/or move up to 25 lbs.
• Comfortable interacting with people and making them feel welcome in a loud studio environment with moving mechanical parts.

Nice To Haves

• 1–2 years of customer service or sales experience preferred.
• 1–2 years of MindBody software experience preferred.

Responsibilities

• Greet incoming members and guests, follow check-in procedures, and thank guests as they leave.
• Generate internal business through member promotions, referrals, inquiries, and outreach to existing and potential members by email.
• Promote specials, sell merchandise, and meet personal sales revenue targets.
• Reconcile and report incoming and outgoing transactions.
• Tour potential members through the studio and introduce them to the facility, equipment, services, and amenities.
• Handle member service issues, including address changes, electronic funds setup or changes, and billing and payment questions.
• Update the Supply Request Log and Maintenance Log as appropriate.
• Keep the front desk and entryway clean, orderly, and free of clutter; perform general cleaning duties, including hourly bathroom and studio checks.
• Maintain bathrooms, changing rooms, towels and laundry, and trash.
• Monitor incoming emails and assist members and guests in person and by email.
• Follow up with members after enrollment to ensure expectations are exceeded.
• Provide a high level of customer service in communications and interactions with guests.

Benefits

• Employee discounts
• Opportunity for advancement
• Training and development
• Wellness resources
• Base hourly rate plus the potential to earn unlimited commissions for completed sales

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED