Front Desk Receptionist – Seasonal ( Austin, TX)

Next Level Urgent Care•Austin, TX

5d•Onsite

About The Position

The Seasonal Front Desk Receptionist is the first point of contact for patients visiting the clinic. The role warmly welcomes patients, manages check-in and check-out, and helps ensure a smooth, friendly, and efficient front office experience during the peak season. The ideal candidate is personable, highly organized, computer-savvy, and comfortable working in a fast-paced environment.

Requirements

High school graduate or equivalent.
Strong computer proficiency, including comfort with electronic medical records (EMR), Microsoft Office, and multi-line phone systems.
Ability to work all shifts, including day, evening, and weekend hours as needed during the seasonal period.
Detail-oriented, with excellent interpersonal and communication skills.
Ability to multitask and remain composed in a fast-paced environment.
Fluent English reading, writing, and speaking skills, with cognitive skills for math, reading, and filing.
Ability to communicate positively with patients, families, co-workers, and providers.
Vision for near, mid-range, far, and accommodation; hearing for low, medium, and high pitch.
Physical ability for long-term sitting, occasional standing, frequent reaching, and light lifting.
Ability to lift up to 20 pounds occasionally.

Nice To Haves

Previous front desk, customer service, or receptionist experience; medical office experience is a plus.
Bilingual English/Spanish skills.

Responsibilities

Warmly greet patients and visitors upon arrival.
Check patients in and out, verifying demographic and insurance information.
Complete patient registration accurately in the electronic medical record (EMR) system.
Answer multi-line phones, direct calls, take messages, and respond to patient inquiries.
Schedule, confirm, and reschedule patient appointments.
Collect co-pays, process payments, and balance end-of-day transactions.
Verify insurance eligibility and benefits as needed.
Scan, upload, and file patient documents in the EMR.
Maintain a clean, organized, and welcoming front desk and waiting area.
Communicate wait times and clinic updates to patients with empathy and professionalism.
Collaborate with clinical staff to support smooth patient flow.
Follow HIPAA regulations and protect patient confidentiality.
Follow facility safety requirements and procedures.
Participate in Quality Improvement initiatives and required training.