Front Desk Receptionist

The Orthopedic Institute of Pennsylvania • Lower Paxton Township, PA

127d

About The Position

At the Orthopedic Institute of PA, the mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. The organization emphasizes courtesy, empathy, teamwork, process improvement, professional development, and investment in its team and local communities.

The Front Desk Receptionist provides excellent customer service and performs scheduling responsibilities according to therapy scheduling protocols. The role includes welcoming patients, completing medical reception duties, checking patients in and out, collecting and documenting copayments, and balancing daily deposits. The receptionist follows organizational policies concerning HIPAA, conduct, and confidentiality and may help cover other locations or stay beyond scheduled hours to cover absences.

Requirements

• High school diploma or equivalent.
• Strong customer service skills.
• Excellent communication skills.
• Basic computer skills, preferably in Windows.

Responsibilities

• Greet patients warmly and in a friendly manner when they arrive for therapy appointments.
• Perform medical reception clerical duties, including answering and screening calls, taking messages, pulling patient information, and maintaining a clean, professional work environment.
• Accurately and efficiently check patients in and out.
• Collect copayments according to insurance plans and document payments received.
• Balance daily deposits and cash out at the end of the shift.
• Follow organizational policies and procedures regarding HIPAA, code of conduct, and confidentiality.
• Help cover other locations and stay beyond scheduled times to cover time off or unexpected absences.
• Perform other duties as assigned.

Benefits

• Competitive wages.
• Medical, dental, vision, disability, and life insurance.
• Company-paid group life insurance, short-term disability, and long-term disability.
• Paid time off (PTO).
• 401(k) plan.
• Cell-phone discounts through AT&T and Verizon.
• Casual day on Fridays.
• Company events for employees and their families.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED