Front Desk Receptionist (Dermatology) - Tampa, FL

Anne Arundel Dermatology•Tampa, FL

2d•Onsite

About The Position

We’re hiring a Front Desk Receptionist to join our Academic Alliance in Dermatology team in Tampa, FL. This role plays an important part in creating a positive patient experience while supporting day-to-day front office operations, including patient check-in and check-out, scheduling, payments, insurance information, and maintaining accurate patient records. Schedule: Monday - Friday | 8:00 AM - 5:00 PM (1-hour lunch) Bilingual fluency in English and Spanish is required.

Requirements

Excellent customer service and communication skills.
Fluency in English and Spanish (required).
Strong attention to detail, organization, and time management.
Ability to manage multiple tasks in a fast-paced environment.
Knowledge of HIPAA standards.
Comfortable using multi-line phone systems and standard office equipment.
Ability to work effectively both independently and as part of a team.
Flexibility to travel to and provide coverage at nearby practice locations as needed.
High school diploma or GED required.
At least 2 years of experience in a customer-facing or customer service role required.

Nice To Haves

Experience using electronic medical records (EMR/EHR) preferred.
1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
Previous dermatology experience preferred.

Responsibilities

Greet patients in a pleasant and professional manner.
Screen calls, schedule appointments, and coordinate referrals.
Take accurate and concise phone messages.
Enter complete patient demographics when scheduling appointments.
Review patient charts to ensure required information and signatures are complete.
Check patients in and out.
Monitor patients in the reception area and communicate with them as needed.
Collect patient payments.
Update product inventory and fulfill inventory orders.
Run end-of-day reports and balance payment totals when assigned closing duties.
Distribute incoming reports and correspondence to patient charts.
Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
Treat patients with dignity, empathy, and professionalism.
Assist other staff as needed.
Perform other duties as assigned by management.