Front Desk Receptionist / Medical Assistant

Elite DNA Behavioral Health•North Palm Beach, FL

1d•Onsite

About The Position

Elite DNA Therapy Services is a rapidly expanding provider of behavioral and mental health services in Florida, dedicated to offering high-quality, accessible care and fostering professional growth for its team. The company is seeking a Full-Time Front Desk/Medical Assistant for its Winter Haven, FL location. Elite DNA Therapy Services emphasizes a collaborative culture and a unique care coordination approach, matching patients with ideal services and providers. The organization is committed to integrity and compassion, aiming to help children, adults, and families improve their lives. This dual role combines administrative front desk duties with direct clinical support, ensuring a welcoming patient experience and assisting physicians, psychiatrists, APRNs, and PAs. Ideal candidates are organized, compassionate, and adept at multitasking in a fast-paced setting.

Requirements

High School Diploma or Equivalent
One-year experience in healthcare, medical staff services preferred.
Availability to work late hours two days per week (until 7:00 PM)
Proficient oral and written communications.
Excellent attention to detail, problem-solving, and customer service skills.
Positive interpersonal relationship skills.
Medical terminology knowledge essential.
Effectively uses Electronic Health Records.
Knowledge of CPT & ICD-10 Coding procedures.
Knowledge of medication procedures.

Nice To Haves

Medical Assisting certification preferred.

Responsibilities

Welcome patients and explain services, payment categories, and billing procedures.
Schedule appointments and manage walk-in patients and emergencies.
Answer and route incoming calls.
Register patients and collect necessary documentation.
Generate and ensure completion of required patient documents.
Verify patient insurance coverage and compute patient charges.
Collect deposits, co-pays, and deductibles.
Inform patients of outstanding balances and collect payments.
Collaborate with Provider and Medical Assistant staff to ensure smooth patient flow and minimize waiting times.
Call and remind patients of appointments.
Follow up on 'no show' patients daily.
Communicate patient problems or complaints to the clinic manager.
Refer patients who missed appointments to the clinic manager for follow-up.
Perform duties in a prioritized, organized, and orderly manner.
Collaborate with team members to ensure a positive client experience.
Follow instructions and complete assigned job duties.
Ensure medication history is accurate when taking vitals.
Perform genetic testing, educate patients, submit tests, and follow up on results.
Welcome clients, show them to examination rooms, and prepare them for the physician.
Perform medical assessments such as blood pressure, height, and weight.
Provide appropriate and timely documentation.
Take medical histories.
Assist physicians and nurses with direct client care, filing, chart documentation, faxes, prescription programs, and telephone follow-up.
Maintain, copy, and file patient records.
Monitor voicemails, return calls, and resolve issues within 24 hours.
Triage patient phone calls and document interactions within 24 hours.
Review and respond to Athena messages and inbox items.
Discuss patient concerns with the respective provider within 24 hours and document appropriately.
Take medication orders from psychiatrists/APRNs/PAs and phone them to pharmacies, documenting and confirming with clients within 24 hours.
Prepare medication refill requests within 24 hours.
Verify pharmacy information, last visit, last fill, insurance, and pickup/mail details.
Handle prior authorizations within 24 hours of receiving requests.
Update patient charts with medication and related information.
Provide guidance and education to patients on prescribed medications.
Provide information for the after-hours call line and document this interaction.