Front Desk Receptionist - Float

OneOncology•Ridge, NY

1d•Onsite

About The Position

At New York Health (NYH), we are revolutionizing healthcare with a holistic, integrated approach. Our multidisciplinary team of physicians, nurses, and healthcare professionals works collaboratively to provide comprehensive care that addresses all aspects of patient wellbeing. With state-of-the-art facilities and a commitment to personalized care, NYH is setting a new standard for healthcare in our communities. Join us and become a part of our mission to promote lifelong wellness through compassionate, evidence-based practices that empower patients on their healthcare journeys. This role is for a Medical Front Desk Receptionist - Float, located in Suffolk County (Riverhead, East Moriches, Wading River, Rocky Point, Mt. Sinai, & Port Jefferson) with 5/8.5 hr shifts Mon-Fri (Between the hours of 7-7) at New York Health (NYH)-Primary Care. The position involves being responsible for the daily opening and closing procedures of the office, welcoming patients and visitors, assisting in comforting patients, maintaining the reception area, answering telephones, responding to inquiries, resolving issues, scheduling patient appointments, collecting co-pays, balancing daily finances, assisting patients with forms, building and maintaining patient records using the EMR system, monitoring and maintaining physician schedules, assisting with quality assurance surveys and prevention screenings, monitoring and responding to Care Team messages, monitoring daily visit lists, protecting patient privacy, contributing to team effort by transitioning to other roles, maintaining daily operations, and performing tasks for special projects. The role requires availability to float to various NYH offices in Suffolk County.

Requirements

High School diploma with at least 2 years of patient facing reception experience
Excellent oral and written communication skills
Ability to accept direction and work within a team concept
Strong customer service skills.

Nice To Haves

Bachelor’s Degree preferred
1yr of an EMR experience-Preferred
Bilingual English and Spanish (preferred)

Responsibilities

Be responsible for the daily opening and closing procedures of the office.
Welcome all patients and visitors by greeting them in a pleasant, professional manner.
Assist in comforting patients and maintaining reception area.
Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
Collect co pays and balance total finances of the office on a daily basis.
Assist patients with the completion of all necessary forms and documentation.
Build and maintain patient records through the use of the practice EMR system.
Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
Assist with the daily distribution of quality assurance surveys and prevention screenings.
Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.
Maintain daily operations of the office by following standard policies and procedures.
Perform tasks as assigned for special projects.
Must be available to float to our Riverhead, East Moriches, Wading River, Rocky Point, Mt. Sinai, & Port Jefferson NYH offices