Medical Front Desk Receptionist- Float

OneOncology•Ridge, NY

1d•Onsite

About The Position

At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders. If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact! In this role, you will be responsible for the daily opening and closing procedures of the office, welcoming patients and visitors, assisting in comforting patients, answering telephones, scheduling appointments, collecting co-pays, and balancing daily finances. You will also assist patients with forms, build and maintain patient records using an EMR system, monitor physician schedules, and assist with quality assurance surveys and prevention screenings. The position involves monitoring and responding to incoming messages from Care Team inboxes, ensuring patients are scheduled appropriately, and adhering to HIPAA confidentiality guidelines. You will contribute to a team effort by smoothly transitioning into other related daily roles as necessary, maintain daily office operations, and perform assigned tasks for special projects. This role requires willingness and ability to float to the Port Jefferson, Ronkonkoma, and Smithtown office locations.

Requirements

High School diploma with at least 2 years of patient facing reception experience
Excellent oral and written communication skills
Ability to accept direction and work within a team concept
Strong customer service skills.
Must be willing and able to travel to all of our NYCBS locations in Suffolk County

Nice To Haves

Bachelor’s Degree preferred
1yr of an EMR experience-Preferred

Responsibilities

Be responsible for the daily opening and closing procedures of the office.
Welcome all patients and visitors by greeting them in a pleasant, professional manner.
Assist in comforting patients and maintaining reception area.
Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
Collect co pays and balance total finances of the office on a daily basis.
Assist patients with the completion of all necessary forms and documentation.
Build and maintain patient records through the use of the practice EMR system.
Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
Assist with the daily distribution of quality assurance surveys and prevention screenings.
Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.
Maintain daily operations of the office by following standard policies and procedures
Perform tasks as assigned for special projects.