Front Desk/PT Night Audit

DKN HOTEL GROUP•Oxnard, CA

1d•$19 - $21•Onsite

About The Position

The Front Desk/PT Night Audit position is a full-time role responsible for maintaining a friendly, cheerful, and courteous demeanor while providing personalized service to hotel guests. This role involves managing check-in and check-out procedures, handling guest inquiries and reservations, operating PBX equipment, and balancing financial transactions. The position also includes performing the night audit function and contributing to the overall performance of the department and hotel by delivering DKN’s "Home Away From Home" experience.

Requirements

Minimum of two (2) years hotel front desk experience preferred.
Knowledge of hotel front desk operations and procedures.
English speaking.
Good customer service skills.
Good communication skills (written and verbal).
Attention to detail.
Ability to prioritize, organize, and make good judgments.
Basic accounting procedures.
Typing skills.
Cash register skills.
Computer skills.
Dependable.
Must be aware of the importance of safety and security.
Endeavor to be conscious of safety and security at all times.
Friendly and courteous to guests and fellow team members at all times.

Nice To Haves

Minimum of two (2) years hotel front desk experience

Responsibilities

Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Greet arriving guests and complete established check-in procedures.
Facilitate guest departures by following established procedures to close guest accounts and determine future room availability.
Calculate and/or post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures.
Answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN’s reservation guidelines.
Professionally communicate hotel rates and information, utilize suggestive selling techniques, and demonstrate advantages and create value for guests.
Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
Operate PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls, and communicating to guests.
Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank.
Run night audit final after ensuring all revenues are in balance nightly.
Provide assistance to other team members and departments.
Deliver DKN’s "Home Away From Home" experience.
Perform other duties as assigned, requested, or deemed necessary by management.