Front Desk/Night Audit
Integral Hospitality•Sylacauga, AL
About The Position
The Holiday Inn Express in Sylacauga, Alabama, is seeking a Front Desk/Night Audit team member for its 60-room property on US-280 near Lake Martin. The role accommodates guests and helps identify ways to improve efficiency. The property is seeking someone with excellent customer service and communication skills who will be closely involved in daily operations. The position supports training and structure within the front desk department, monitors arrivals and departures, and coordinates closely with other departments.
Requirements
- Previous experience in customer service, front desk service, or a related field.
- Ability to build rapport with guests.
- Strong organizational skills.
- Excellent written and verbal communication skills.
Nice To Haves
- IHG experience.
Responsibilities
- Register guests and assign rooms.
- Confirm phone and online reservations.
- Respond to guest needs, requests, and complaints.
- Collect payment from departing guests.
- Maintain records of occupied rooms and guests.
- Communicate pertinent guest information to designated departments.
- Run overnight audits and reporting.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
