Front Desk Overnight

IFH CT OPERATIONS, INC • Town of Brunswick, NY

6d • $17 - $17 • Onsite

About The Position

Planet Fitness is hiring a full-time Overnight Front Desk Associate in Troy, New York. The role provides friendly, professional service to members, responds to questions and concerns, handles telephone calls and customer payments, and promotes products and special offers. The associate also helps maintain club cleanliness, which may take up to 50% of the shift. The position works overnight hours according to club needs; initial training hours and schedules may vary. The listed schedule is Monday through Thursday, 11:00 p.m. to 7:00 a.m.; Sunday, 11:45 p.m. to 7:00 a.m.; and Friday and Saturday off.

Requirements

• Be at least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter able to take initiative with minimal direction and supervision.
• Comfort working a flexible, rotating schedule.
• Strong customer service skills.
• Ability to work as part of a team.
• Willingness to learn, seek challenges, and take on additional responsibilities.
• Friendly and professional demeanor when interacting with customers while cleaning is underway.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.

Responsibilities

• Welcome members and acknowledge them when they enter and leave the club.
• Anticipate members’ needs and respond promptly.
• Provide gracious, efficient telephone service and accurate information about the business.
• Resolve customer concerns using communication and problem-solving skills.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Communicate and demonstrate the benefits of products and special promotions to drive revenue.
• Answer customer questions and explain business procedures and policies in a clear, customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED