Front Desk Night Auditor- Part Time, Hotel Mockingbird

Coury Hospitality•Dallas, TX

20d•Onsite

About The Position

The Front Desk Night Auditor is a highly visible member of the Rooms department who directly contributes to the guest experience. The role welcomes and accommodates guests, visitors, and staff in a warm and courteous manner; oversees guest registration and check-out; promotes hotel services and amenities; and provides helpful information. The position also performs overnight auditing duties, including running end-of-day reports and reconciling information from various systems. The role requires working the night shift from 10 PM to 6 AM and may require remaining on site and on duty during inclement weather until a replacement arrives. The position is part-time and non-exempt, and reports to the Front Desk Manager.

Requirements

Able to remain alert and function during the 10 PM to 6 AM night shift.
Clearly and pleasantly communicate in spoken and written English with guests, management, and coworkers, in person and by telephone.
Strong customer-relations skills and commitment to guest satisfaction; enjoys public contact.
Ability to handle guests who are angry or upset.
Professional appearance and manner.
Knowledge of computer keyboard and printer operation, and ability to enter information accurately and efficiently into computer systems.
Previous cashier experience or basic accounting skills.
Ability to work quickly and thoroughly under pressure.
Knowledge of hotel facilities and features.
Ability to attend to more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Able to stand for long periods of time.

Nice To Haves

Customer service experience preferred.

Responsibilities

Provide quality guest service to guests and visitors, with the goal of maximizing guest satisfaction.
Greet guests with advance reservations and register them efficiently and cordially.
Welcome visitors seeking accommodations and attempt to meet their needs.
Inform guests about available services in the area.
Follow accounting procedures accurately.
Answer external and internal telephone calls, and take and deliver messages as needed.
Act as the reservation attendant.
Answer questions and provide accurate, helpful information.
Run end-of-day reports and reconcile information from various systems.
Follow department and company policies and procedures.
Protect guest security through proper handling of guest keys.
Handle lost-and-found items properly.
Remain on site and on duty during inclement weather until replaced.
Perform other duties as assigned.