Front Desk Monitor, Independence House (FT)

ACMH INC•New York, NY

7d•Onsite

About The Position

The Front Desk Monitor works at Independence House in Manhattan’s Washington Heights neighborhood and reports to the Program Director. The role monitors resident and guest entry and exit, handles telephone messages and resident mail, and helps maintain a safe and orderly residential setting. It includes responding to emergencies, assisting with crisis intervention and evacuations, conducting building rounds, and documenting events, incidents, and observations in the Front Desk Logbook. The monitor also documents residents’ self-administration of medication according to program procedures, reports incidents or behavioral changes to on-call staff, and assists with the cooperative meal plan when applicable. The position requires attending requested training, providing front desk coverage at other ACMH residential locations as needed, and maintaining a calm, respectful, and professional manner. Other duties may be assigned by the supervisor. The schedule is Thursday through Monday, 3:00 p.m. to 11:00 p.m. Salary is $43,680 plus benefits.

Requirements

High school diploma.
Ability to work with people.
Ability to take responsibility for carrying out the duties of the position.
Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Responsibilities

Monitor the entry and exit of building residents and guests.
Take telephone messages for residents and building staff.
Distribute resident mail.
Provide the first line of defense in emergencies, including contacting management or the fire department as appropriate; assist with crisis intervention and building evacuation.
Conduct building rounds throughout the shift.
Record resident events, incidents, and building walkthrough observations accurately in the Front Desk Logbook.
Monitor and document client self-administration of medication in accordance with program policy and procedures.
Report incidents or behavioral changes in residents to on-call staff.
Assist with the client cooperative meal plan as applicable.
Attend training as requested by supervisory staff.
Provide front desk coverage at other ACMH residential locations as assigned based on program needs.
Maintain a calm, respectful, and professional demeanor with residents, staff, and visitors.
Perform other duties as assigned by the supervisor.