Front Desk Monitor, Independence House (FT)

Acmh•New York, NY

7d•Onsite

About The Position

The Front Desk Monitor works at Independence House in Washington Heights, Manhattan, and reports to the Program Director. The role monitors building entry and exit, handles telephone messages and resident mail, conducts building rounds, and records resident events, incidents, and walkthrough observations in the Front Desk Logbook. The monitor provides an initial response during emergencies, including contacting management or emergency services, and assists with crisis intervention and building evacuation. The position also includes monitoring and documenting residents’ self-administration of medication according to program policy, reporting incidents or behavioral changes to on-call staff, and assisting with the cooperative meal plan as applicable. The monitor may be assigned to cover front desks at other ACMH residential locations and performs other duties as assigned. A calm, respectful, and professional demeanor with residents, staff, and visitors is expected. The schedule is Thursday through Monday, 3:00 p.m. to 11:00 p.m. The stated salary is $43,680 per year, plus generous benefits.

Requirements

High school diploma.
Ability to work with people.
Ability to take responsibility for carrying out the duties of the position.
Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Responsibilities

Monitor the entry and egress of building residents and guests.
Take telephone messages for residents and building staff.
Distribute resident mail.
Provide the first line of defense during emergencies, including contacting management or the fire department as needed.
Assist with crisis intervention and building evacuation.
Conduct building rounds throughout the shift.
Accurately record resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
Monitor and document client self-administration of medication according to program policy and procedures.
Report incidents or behavioral changes in residents to on-call staff.
Assist with the client cooperative meal plan as applicable.
Attend training as requested by supervisory staff.
Provide front desk coverage at other ACMH residential locations as assigned based on program needs.
Maintain a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
Perform duties as assigned by the supervisor.