Front Desk Member Experience Coordinator

Laredo • Laredo, TX

23h

About The Position

D1 Training is an athletic-based training facility offering high-energy workouts and programs for youth athletes ages 7 and up, adults, and families. The Member Experience Coordinator is the heartbeat of the facility and helps create an exceptional first impression while supporting membership sales, handling calls, managing check-ins, and maintaining front desk operations. The role ensures that athletes, parents, and adult members feel welcomed, supported, and valued, and upholds D1’s culture, hospitality standards, and member experience excellence.

The schedule is Monday through Friday from 4 p.m. to 9 p.m., with alternating Saturdays from 8 a.m. to 12 p.m. Compensation is $10.00–$14.00 per hour.

Requirements

• Outgoing and comfortable talking to people.
• Strong communication skills in person and on the phone; English and Spanish.
• Organized, dependable, and detail-oriented.
• Ability to multitask in a busy athletic environment.
• Positive attitude with a customer-first mindset.

Nice To Haves

• Sales or service experience is a plus.
• Passion for fitness, sports, or helping people succeed.

Responsibilities

• Greet members and guests with professionalism and high energy.
• Answer phone calls, schedule appointments, and respond to inquiries.
• Process memberships, retail sales, and member check-ins.
• Support sales by guiding prospects through membership options.
• Keep the front desk and lobby organized, clean, and efficient.
• Communicate daily with coaches and the General Manager.
• Provide exceptional service to athletes, parents, and adult members.
• Handle light administrative tasks and follow-up communication.
• Maintain D1’s culture, hospitality standards, and member experience excellence.

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed