Front Desk Medical Receptionist
About The Position
Erie Family Health Centers is seeking a Front Desk Medical Receptionist for its Patient Support Services team at the Erie Foster Avenue Health and Dental Center in Chicago, Illinois. The role assists with obtaining, confirming, and updating patient information in the electronic medical records system, including demographics, insurance, assigned physicians, and preferred pharmacy. As the first in-person point of contact for patients, the receptionist is expected to interact professionally and accommodatingly with patients, visitors, and staff. The work schedule is aligned with Erie’s hours of operation. Erie Family Health Centers provides high-quality, affordable, holistic care to diverse patients regardless of insurance status, immigration status, or ability to pay. The organization has 14 sites in Chicago and its suburbs. The position is full-time, with an hourly salary range of $18.00–$22.00. Compensation is based on experience, skills, and education. Employees are offered health and retirement benefits, paid time off, and opportunities for growth and career advancement.
Requirements
- Prior customer service experience is required.
- A high school diploma or equivalent is required.
- Excellent customer service and interpersonal skills.
- Experience using a computer, Microsoft products, and an electronic medical records system is beneficial.
Nice To Haves
- Prior physician’s office experience is preferred.
- EPIC experience is a plus.
- Bilingual fluency in English and Spanish is a plus.
Responsibilities
- Obtain, confirm, and update patient information, including demographics, insurance, assigned physicians, and preferred pharmacy, in the electronic medical records system.
- Register patients, input charges, schedule appointments, and verify appointments.
- Collect payments at the time of service, apply fee scales appropriately, safeguard cash, and verify insurance.
- Work collaboratively with Patient Support Services, other Front Desk Medical Receptionists, and clinical services to provide efficient, friendly, and cost-effective service.
- Conduct oneself professionally and accommodatingly toward patients, visitors, and staff.
Benefits
- Medical, dental, vision, life, and disability insurance.
- Flexible Spending Account for health care or childcare.
- 401(k) program with Erie matching $0.50 for every $1.00 contributed, up to the first 5% of the employee’s biweekly salary.
- Paid time off starting at 15 days.
- Eight paid holidays.
- Annual merit increases.
- Room for growth and career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
